As soon as your parcel has left GTL HQ, we will pop you an email over to let you know it’s on its way. This email will also tell you the tracking reference number so you can follow your new item’s journey. Please check for the ‘Courier Received’ note which will inform you of the day your delivery will arrive.
We use Royal Mail and Hermes for our UK Standard deliveries. If you have any queries regarding next day and international delivery chosen couriers please click here to get in touch with our customer service team.
Our trusty team of couriers are early risers and late to bed, they deliver during the hours of 7am – 9pm.
Our couriers may also require you to sign for your parcel. Don’t worry if you aren’t around to take the delivery, the courier will leave it in a safe place or with a neighbour. Alternatively, if none of these options are available, a calling card will be left to confirm a more appropriate time to deliver your goodies.
Tracking your order:
You can track the journey of your order online in three simple steps:
- 1. Log in to your GTL account
- 2. Click on ‘Order Status’
- 3. Click on ‘Track your order’
Click and Collect with CollectPlus 3-5 working days
Your Click and Collect with CollectPlus parcel will be delivered within 3-5 working days.
Get your GetTheLabel orders delivered to one of over 5,500 local stores in the UK for collection at your convenience using our Collect+ delivery service. Stores are typically open 8am – 9pm, 7 days a week so you can collect your order at your ease rather than waiting in for a home delivery.Find out more about CollectPlus here
Simply complete the returns slip on your *delivery note, and tell us which items you are returning and the action that you would like us to take.
- Refunds: All refunds will go back on to your original payment method, within 3-5 working days.
- Exchanges: Please indicate what product and size you would like by indicating the product code and size on the returns slip.
If your new exchange item is cheaper than your original purchase, we will automatically refund you the difference.
If your new exchange is more expensive than your original purchase, we recommend that you request a full refund for the original item, and then place a new order on the new item.
In the unfortunate occasion that the item you would like to exchange for is out of stock, we will contact you to see if you would like an alternative item. If we do not hear back from you within 7 days then you will automatically be refunded. The refund will go back on to your original method of payment within 3-5 working days.
Once your return has made its’ way back to us, please allow us 5 working days to process a refund or exchange.
*Mislaid your delivery note? Don’t worry, simply attach a covering letter with your name, full address and your requirements.
Sending it back to us?
Get The Label,
PO Box 190,
We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent.
Please use your local postal service requesting the standard delivery, and ensure you opt for the extra compensation where possible. Make sure you keep the receipt for this as it will ensure you are covered in the unlikely event of your parcel going missing in transit – Get the Label cannot be held responsible for any returns lost in the post.
Please note unworn items must be in the original packaging and must have the original tags intact. Please ensure any footwear is returned in the original packaging.
There are two options for you to return your items to us:
- Collect+: This option costs £4.20
- Post: You can take your parcel to the post office and request a tracked delivery service. Make sure that you opt for the extra compensation if the contents of your parcel exceed the value of £32 – this will ensure that you are covered in the unlikely event of your parcel going missing in transit.
Unsure of your size? Simply throw one of these in to your basket and we will include a pre-printed and paid returns label in your parcel, giving you the peace of mind that if you do need to return something, you’ll be able to do so easily. If you don’t use it first time around, you can keep it for your next GTL spree!
*5kg weight allowance
Popping to the local shop? *CollectPlus is a convenient way to return **parcels at any one of 5,800 local stores. Most open early to late, 7 days a week.
To use the service:
Go to the CollectPlus website www.collectplus.co.uk/getthelabel
Purchase a returns label for £4.20
Print the label out and attach to the parcel making sure the barcode is clearly visible and that any other delivery or returns labels have been covered.
Take the parcel to a CollectPlus store and it will be returned back to us
You will receive a proof of postage and an online tracking code so that you can follow your parcels progress back to us.
Parcels can take between 3-5 days to be returned to us via CollectPlus.
*CollectPlus service is available only to UK mainland, Northern Ireland and the Isle of Wight only.
**Parcels must have dimensions less than 60x50x50cm (Cabin size baggage) and must weigh less than 10kg