You can return any unwanted items back to us within 21 days of the parcel being delivered to you, (please note all swimwear must have the protective sticker intact. Earrings and underwear can’t be returned for health and hygiene reasons), provided:
- the items are unworn and unwashed
- if footwear, the items are in the original packaging/box, unworn and show no signs of wear
- the items have all tags attached
- you take good care to avoid the transfer of make-up
Return Address: Returns Department, Get The Label, PO Box 190, Birchwood, Warrington, WA3 9AN, United Kingdom
Don't forget to keep your postage receipt in case your return gets lost on its way back to us.
Once we have processed your return please allow up to 7 days for your refund to go back on to your original method of payment
Once we receive your returned items please allow up to 5 working days to process a refund, and up to 5 working days for exchanges.
Please note: Royal Mail returns labels are up to the weight of 5kg, and Collect+ labels are up to 10kg.
Also note: All returns labels will be sent out via post.