Returns & Refunds

*92% of products delivered, are never returned

You can return any unwanted items back to us within 21 days of the parcel being delivered to you, (please note all swimwear must have the protective sticker intact. Earrings and underwear can’t be returned for health and hygiene reasons), provided:
- the items are unworn and unwashed
- if footwear, the items are in the original packaging/box, unworn and show no signs of wear
- the items have all tags attached
- you take good care to avoid the transfer of make-up

Return Address: Returns Department, Get The Label, PO Box 190, Birchwood, Warrington, WA3 9AN, United Kingdom

Don't forget to keep your postage receipt in case your return gets lost on its way back to us.
Once we have processed your return please allow up to 7 days for your refund to go back on to your original method of payment

Once we receive your returned items please allow up to 5 working days to process a refund, and up to 5 working days for exchanges.

Please note: Royal Mail returns labels are up to the weight of 5kg, and Collect+ labels are up to 10kg.

Also note: All returns labels will be sent out via post.

If you are a UK customer and want to return a parcel, you can do this using the following methods:
Royal Mail Pre Paid Returns Label

Pre-Paid Returns

Collect Plus

If you are an Irish customer and want to return a parcel, you can do this via the following method:

Parcel Motel

If you choose your own method of returns, please return to the following address:
Returns Department, Get The Label, PO Box 190, Birchwood, Warrington, WA3 9AN, United Kingdom
Don't forget to keep your postage receipt in case your return gets lost on its way back to us.

Introducing a smarter way to return! Take the stress out of returning your items, why not use the quick and easy service from ReBOUND? It's conventient and you can also track your return. Click the link for more information:
   Start yout ReBound returns process here >

Pay with PayPal for 'Free Returns'

Here at Get the Label we are continually working to strike deals with brands and suppliers to enable us to sell products to our customers at the lowest possible price. Whilst this ensures you get great savings and exceptional value for money, it does unfortunately mean we are unable to cover the cost of directly offering a free standard returns procedure.

However, if you choose to pay for your initial order using PayPal you can take advantage of their ‘Free Returns’ promotion currently available until 31st December 2018.

PayPal will allow you to claim a refund on the cost of returning a parcel up to the value of £15. Get The Label will still process an exchange with free delivery or provide a full refund as normal.

For more information and terms and conditions, please visit the PayPal website.

Please note: Get The Label are not responsible for any aspect of this promotion.